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Le Baby Shop :: Customer Service

Customer Service

Terms & Conditions

All of the products on Le Baby Shop Canada Inc.'s website are quoted in Canadian dollars and are available for shipping to Canada or the US. We hope you will enjoy our products as much as we do and would like you to have a pleasant shopping experience. Please review our terms and conditions that apply to our online store as well as in-store purchases. By using our online store or purchasing items in store you expressly agree to be bound by the terms and conditions set forth below.

When using Le Baby Shop's website you will be asked if you would like to create an account using your name, address, phone number and email address. This information will allow you to shop online and access your account information to facilitate a quick checkout. We may also use your information to send you news of upcoming Le Baby Shop sales, product launches, contests and other information. Le Baby Shop may share your information with an outside shipping company such as Canada Post or USPS to ship your purchases. We do not share our customers’ information with any other outside entities.

Le Baby Shop makes every effort to ensure that its catalogue is up to date however some items listed as being available may be out of stock. If an item you have purchased is out of stock we will contact you via email. You will have the option to wait for a new shipment, make a substitution or cancel your order which will then be refunded, including taxes and shipping fees.

Le Baby Shop's website may contain errors in descriptions of products, dimensions and/or pricing. We reserve the right to correct any of these inaccuracies and update any and all information on the website or in store without prior notice. Prices may differ online and in store. If an error in a price, sale price, discount or promotion occurs Le Baby Shop reserves the right to cancel any and all orders containing these errors and offer a full refund. If this occurs you will be notified via email.

Le Baby Shop uses an industry standard SSL encryption via a Paypal interface to allow you to complete your online order. We accept Visa, Mastercard, American Express, E-Check and Paypal balance payments. Orders paid by E-Check will not be shipped until the E-Check has cleared - this may take anywhere from 7-30 days.

Once your order has been shipped, you will be updated by email with a tracking number from the carrier being used. Your delivery can be monitored online via the carrier's website for an estimated delivery timeframe. Occasionally very small or lightweight items are shipped via letter mail, for which there is no tracking available.

Le Baby Shop is not responsible for any damages incurred during the use or misuse of this website. All brand names are property of the owner of the brand and used by permission for sales and marketing purposes only.

À nos clients francophones - ça nous fera plaisir de vous servir en Français.
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